Responsible Gaming

Joe Fortune takes responsible gambling very seriously. Joe wants every player to have the best gaming experience possible but he also knows that some players will:

  1. give it a go even though they're underage; or  

  2. let gambling become a serious problem for them.

Preventing Underage Gambling

Joe Fortune prevents players under the age of 18 from gambling. 

If an account is found to be owned by an underage individual, it will be disabled right away and all the winnings will be forfeited.

Prevent underage individuals from accessing your account and online gaming sites:

  • Install Parent Control software such as Net Nanny or Cyber Sitter.
  • Never save your password.
  • Never allow children access to your credit card and/or banking details.

Problem Gambling & Self-exclusion

Your gambling experience should be safe and without any problems. Always remember these general guidelines every time you play and gamble:

  1. Play for entertainment only.
  2. Never turn to gambling as an alternate source of income.
  3. Play only with extra money you have. Never gamble money needed to pay for bills, rent, or food.
  4. Stick to a budget and never chase losses.
  5. Never gamble while drunk or under the influence of drugs.

Tell our Customer Service team if you want to take a break from playing and we'll temporarily disable your account according to your requested time period.

Permanent Self-exclusion

If you feel that gambling is negatively becoming more than a source of fun and entertainment for you, honestly answer these 20 questions from Gamblers Anonymous:

  1. Did you ever lose time from work or school due to gambling?
  2. Has gambling ever made your home life unhappy?
  3. Did gambling affect your reputation?
  4. Have you ever felt remorse after gambling?
  5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  6. Did gambling cause a decrease in your ambition or efficiency?
  7. After losing did you feel you must return as soon as possible and win back your losses?        
  8. After a win did you have a strong urge to return and win more?
  9. Did you often gamble until your last dollar was gone?
  10. Did you ever borrow to finance your gambling?        
  11. Have you ever sold anything to finance gambling?   
  12. Were you reluctant to use "gambling money" for normal expenditures?      
  13. Did gambling make you careless of the welfare of yourself or your family?  
  14. Did you ever gamble longer than you had planned?                
  15. Have you ever gambled to escape worry, trouble, boredom or loneliness?  
  16. Have you ever committed, or considered committing, an illegal act to finance gambling?      
  17. Did gambling cause you to have difficulty in sleeping?            
  18. Do arguments, disappointments or frustrations create within you an urge to gamble?           
  19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?          
  20. Have you ever considered self-destruction or suicide as a result of your gambling?

We suggest you visit Gamblers Anonymous if you answered yes to several of these questions.

If you feel that you are developing a gambling problem, tell our Customer Service Team and we'll take steps so you can't gamble with Joe Fortune again. 

Individuals who are at risk of developing gambling problems are recommended to check Gambling Help Online for counselling in Australia or call the 1800 Gambling Helpline at 1800 858 858.